How do I change or remove an email forwarding address?
Short answer: Email support to change where an address forwards to, or to remove it. You can add extra addresses yourself on the domain screen.
Steps
- To add another address, open
https://sortedonline.uk/signup/domain and use the Email forwarding section.
- To change the inbox an address forwards to, email
hello@sortedonline.uk with the address and the new inbox.
- To remove an address, email support with the address you want to stop.
- We update the forwarding rule and tell you when it is done.
- Test it by sending a message from an account outside your business.
What to expect
Forwarding changes usually start within a few minutes. They can take a few hours. Messages sent after the change go to the new inbox; messages already delivered stay where they are. You can have more than one address on the same domain, so you do not need to remove one to add another. We only pass mail on; we do not keep a copy. To set up forwarding for the first time, see how to set up email forwarding and business email on your own domain.
Still need help?
Email hello@sortedonline.uk from the email address on your account. Tell us what you expected and what happened.