How do I renew or transfer my domain?
Short answer: Domains renew automatically each year while your Direct Debit is active. To move a domain away, ask support for the transfer code.
Steps
- Renewal: your domain renews automatically before it expires. Keep your
Direct Debit active so we can collect the renewal fee.
- If you do not want to renew, tell us before the expiry date shown on your
domain page.
- Transfer away: email support and ask for the transfer code. This is also
called an authorisation code or EPP code.
- We arrange the transfer code and unlock the domain with our registrar.
- Give the code to your new provider. They start the transfer.
- Nothing changes until the transfer completes. Your website keeps working.
What to expect
Most domains transfer in about five days. UK domains (ending in .uk) work differently: your new provider asks us to change the domain's tag, and you usually do not need a code. Moving a domain away does not cancel your website subscription; ask us to cancel that separately. If a domain expires by mistake, contact us straight away. We tell you if it can still be recovered, but we cannot promise it.
Still need help?
Email hello@sortedonline.uk from the email address on your account. Tell us what you expected and what happened.