How do I change my bank details for Direct Debit?
Short answer: Email support and we will set up the new bank details with you through GoCardless. We never ask for or store your bank details ourselves.
Steps
- Email hello@sortedonline.uk from the email
address on your account.
- Say that you want to change the bank account for your Direct Debit. Do not
send account numbers or bank details by email.
- We start a fresh Direct Debit setup with GoCardless, our payment provider.
- GoCardless shows you the plan and the amount, and asks for the new bank
details on its own secure pages.
- Authorise the new Direct Debit. GoCardless tells you when the new mandate
(your permission for us to collect) is active.
- Tell us at the same time if you also want to change your payment date. We
confirm the change with you in writing.
What to expect
The new Direct Debit replaces the old one, so you are not charged twice. Your website stays live while the change goes through. A change usually takes a few working days, because your bank and GoCardless confirm the new mandate first. You can change your bank details whenever you need to. GoCardless handles all bank details; we never see or keep them. For how the payments themselves work, see how direct debit billing works. To start a plan, go to https://sortedonline.uk/signup.
Still need help?
Email hello@sortedonline.uk from the email address on your account. Tell us what you expected and what happened.