How do I get an invoice or receipt for my website subscription?

Short answer: Email support and we will send you an invoice or a receipt for your payments. Monthly payments are collected by UK Direct Debit through GoCardless.

Steps

1. Email hello@sortedonline.uk from the email

address on your account.

1. Say whether you need a receipt for one payment or an invoice for the

subscription.

1. Give the month or the date you need, and any details your accounts need on

the document, such as your business name and address.

1. We check the payment records and send the document to the email address on

your account.

1. Reply if anything is wrong and we will correct it.

What to expect

A receipt for a payment we have already collected is usually sent within one working day. If you need an invoice for your records, we can provide one for the same period. Each collection also appears on your bank statement as GoCardless or sortedonline.uk, and GoCardless emails you when a payment is taken. There is no charge for a copy of your own invoice or receipt. For how the collections work, see how direct debit billing works. To start a plan, go to https://sortedonline.uk/signup.

Still need help?

Email hello@sortedonline.uk from the email address on your account. Tell us what you expected and what happened.